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Verra / FAQ
Ten answers covering the whole store. Open any row for detail, and follow the links where a longer page explains more.
Choose standard doorstep delivery for $120, white glove placement with assembly for $290, or free local demo delivery on orders over $500. Every object is packed against damage and confirmed before dispatch. Full detail lives on the delivery page.
The team carries the object to the room of your choice, unpacks it, assembles it where needed, and removes the packaging when leaving. It costs $290 in this demo and suits large or heavy pieces.
Most seating, tables, and small objects arrive ready to use. Larger pieces include clear printed instructions with standard fixings. White glove delivery includes assembly in place, so nothing is left for you to build.
Objects shown as in stock leave within 5 to 10 working days. Larger or made to order pieces take 2 to 4 weeks, with the confirmed date stated before payment. White glove and local slots use morning or afternoon windows.
Swatch samples are not offered in this demonstration store. Material tones are shown on each object page and described in the care guide, so read the oak, walnut, wool, and linen notes before deciding.
Eight materials: oak, walnut, wool, linen, leather, steel, stone, and glass. Each is left close to its nature, and grain, weave, and patina are treated as part of the design.
Demonstration policy: unused objects in original packaging may be returned within 30 days of receipt for a full refund of the object price. Delivery fees are not refunded. Contact the studio first so the return is logged, and keep the packaging until the return is confirmed. No real orders are fulfilled in this demo.
Every object carries a two year warranty against faults in material and construction under normal domestic use. Demonstration terms only. Report faults with the object code and a short description, and a replacement or refund follows.
The catalog is grouped into five rooms: living, dining, bedroom, work, and objects for the entryway. Start where you spend the most time. One correct anchor piece, such as the sofa or the dining table, sets the tone and the rest can follow.
Use the contact form with your name, email, topic, and message, or write to hello@verra.example.com. The studio answers within two working days. For visits, ask about Showroom 01 on Plan Street, by arrangement.